Return Policy

Unused items (unopened and unwashed) and items returned for verifiable manufacturing defects may be returned within 30 days of delivery, for 100% refund on the cost of the returned items. Shipping fees for any other returns are not refundable. There are no refunds for returned books or videos. All food products, supplement products, sprouting seeds, soybeans, hydrogen peroxide, essential oils, personal care products, and books are final sale. There is a 15% restocking fee for opened, washed, and/or used items that are not defective.

www.tribestshop.com - Returns & Exchanges

• Call 1 (888) 254-7336 (USA) or (714) 879-7150 (local) to receive a Return Authorization Number. Returns will not be accepted without prior authorization. Place the Return Authorization Number prominently on the shipping label of the shipping carton being returned.
• All returned items must be in unused condition and must be accompanied by all original contents. Missing contents will result in a reduced credit amount. All warranty cards must be left blank. Merchandise must be returned in original manufacturer's box that has not been defaced or altered in any way.
• Purchaser is responsible for shipping to our warehouse at: 1143 North Patt Street, Anaheim, CA 92801, USA.
  If a product is being sent in for warranty service and repairs, the customer is liable for the shipment of the unit to our warranty service center. Please note that free return shipping for warranty claims are only applicable for addresses within the 48 contiguous states in the United States.
  
• Credit for returns are usually processed within 30 days from the date we receive the merchandise, and posted to the appropriate credit account.
• Orders shipping out of the country with pre-paid duties and taxes are eligible for the same 30 day return policy as U.S. orders, however all return shipping and tax fees are at the sole liability of the purchaser.

Instagram & Facebook Marketplace - Returns & Exchanges

For Instagram or Facebook Marketplace orders, please log into the app you purchased through, and request a return within the app.

Shipping Policy

All orders are shipped out as quickly as possible from our warehouse in Anaheim, USA. However, there may be processing delays in shipping during the holidays and peak shopping days. Further delays may occur if items are out of stock or if there is an issue with payment verification. Orders are processed on our business days, Monday through Friday. We do not ship on Saturdays, Sundays, or holidays. Weekends and holidays do not count as business days and are not counted in the estimated shipping time. Changes can only be made within 1 hour of placing an order.

Expedited orders shipped via 3-Day, 2-Day, or Next Day are given priority in handling and will be processed the same day if received before 10:00am PT. Expedited orders received after 10:00am PT will be processed the next business day. If you need to receive your package by a specific date, you can always contact customer service for help in choosing the right shipping method to deliver on time.

You can request for signature upon delivery for $5.55 by checking the box for Package Protection in your cart. Please note that Tribest is not responsible for lost or stolen packages.

Changing Orders

You may request a change to your order ONLY within 1 hour of placing the order. If you contact us past 1 hour of the order submitted, then no further changes can be made. Please call and email us during business hours to change your order, and always have your order number ready. Please call customer service at 1 (888) 254-7336 and email us at [email protected].

Cancelling Orders

You may request a cancellation of your order ONLY within 1 hour of placing the order. If you contact us past 1 hour of the order submitted, then no further changes can be made. Please call and email us during business hours to cancel your order, and always have your order number ready. Please call customer service at 1 (888) 254-7336 and email us at [email protected].

Pre-Orders and Back Orders

Any items that are out-of-stock may be placed for pre-order or back order, and the remainder of your order that is in-stock will be shipped in a timely manner. Your pre-order will be promptly shipped as soon as the product arrives. No additional shipping fees will be charged.

Order Status

Tribest will confirm your order via email, once it is received. You can also check the status of your order by logging into your customer account.

Accepted Forms of Payment

For U.S. orders, www.tribestshop.com currently accepts a variety of payments including credit cards, accelerated payments, and installment plans—
Visa, Mastercard, Discover, American Express, JCB, Diners Club, Shop Pay, Apple Pay, Google Pay, Amazon Pay, PayPal, and Klarna.

Sales tax of 7.75% is required for California residents. At this time, we do not accept multiple forms of payment on a single order or international credit cards.